SurveyGold Support

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Knowledge Base

  1. Team Management →

    1. How to assign an Ultimate subscription to a brand new team user

  2. Installation →

    1. How to locate the SurveyGold database file
    2. How to make a backup copy of the SurveyGold database file
    3. How to move the SurveyGold application and data to a different computer
    4. Problem: MDAC error while installing
    5. Problem: Unable to download the SurveyGold application from Download.com

  3. Reporting →

    1. How to display survey results in a tabular format
    2. How to print survey results
    3. How to save a report to a PDF file

  4. Sales →

    1. How To Refund Sales Tax from Your Order
    2. Purchase Order Guidelines

  5. Setup Survey →

    1. How to conduct a survey
    2. How to create a ranking question
    3. How to delete all responses from a survey
    4. How to reuse a survey

  6. SurveyGold Subscription →

    1. How to cancel a SurveyGold Standard or Premium subscription
    2. How to cancel a SurveyGold Ultimate subscription
    3. How to renew a SurveyGold Standard or Premium subscription
    4. How to renew a SurveyGold Ultimate subscription
    5. How to update the credit card used for an existing subscription

  7. Tips →

    1. How to clear browser temporary files
    2. How to compare responses from one set of respondents to another
    3. How to get a SurveyGold application update
    4. How to find the link (URL) to an existing online survey
    5. Tutorials

  8. Troubleshooting →

    1. Message: Product disabled
    2. Message: You have already submitted responses to this questionnaire. Only your original responses will be included in the results.
    3. Message: Your computer must be online to perform this action.
    4. Problem: Error occurs when saving a survey or results to Microsoft Word
    5. Problem: Graphs do not appear in Word document

  9. Online Surveys →

    1. How are online survey responses submitted securely when the link to the online survey only has HTTP:// in the prefix?
    2. How does making a change to an existing online survey effect the surveygoldcloud.com URL (web link)?
    3. How to create a fill-in-the-blank question
    4. How to create Likert scale questions
    5. How to make characters bold in question text

  10. All articles →

    1. How to conduct a survey
    2. How to display survey results in a tabular format
    3. How are online survey responses submitted securely when the link to the online survey only has HTTP:// in the prefix?
    4. How to clear browser temporary files
    5. How to locate the SurveyGold database file
    53 articles →

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