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Troubleshooting

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  1. Message: Product disabled

  2. Message: You have already submitted responses to this questionnaire. Only your original responses will be included in the results.

  3. Message: Your computer must be online to perform this action.

  4. Problem: Error occurs when saving a survey or results to Microsoft Word

  5. Problem: Graphs do not appear in Word document

  6. Problem: Restored or moved database results in missing data

  7. Problem: Microsoft Word Features Do Not Function Even Though Word Is Installed

  8. Problem: Save cross-tab to Excel results in weird column names

  9. Problem: Survey Templates folder is missing

  10. Problem: Unable to activate or renew a SurveyGold subscription or register a SurveyGold application

  11. Problem: Unable to collect responses when performing the Update Activity action

  12. Problem: Unable to save to Excel file when performing Convert Responses action

  13. Problem: Unable to update SurveyGold

  14. Problem: Unable to save survey as an online survey form due to communications issue

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