Knowledge Base

  1. Team Management 

    1. How to assign an Ultimate subscription to a brand new team user
  2. Installation 

    1. How to locate the SurveyGold database file
    2. How to make a backup copy of the SurveyGold database file
    3. How to move the SurveyGold application and data to a different computer
    4. Problem: MDAC error while installing
    5. Problem: Unable to download the SurveyGold application from Download.com
  3. Reporting 

    1. How to display survey results in a tabular format
    2. How to print survey results
    3. How to save a report to a PDF file
  4. Sales 

    1. How To Remove Sales Tax for Non-Profit, Academic or Government Institutions
    2. Purchase Order Guidelines
  5. Setup Survey 

    1. How to conduct a survey
    2. How to create a ranking question
    3. How to delete all responses from a survey
    4. How to reuse a survey
  6. SurveyGold Subscription 

    1. How to cancel a SurveyGold Standard or Premium subscription
    2. How to cancel a SurveyGold Ultimate subscription
    3. How to renew a SurveyGold Standard or Premium subscription
    4. How to renew a SurveyGold Ultimate subscription
    5. How to update the credit card used for an existing subscription
  7. Tips 

    1. How to clear browser temporary files
    2. How to compare responses from one set of respondents to another
    3. How to get a SurveyGold application update
    4. How to find the link (URL) to an existing online survey
    5. Tutorials
  8. Troubleshooting 

    1. Message: Product disabled
    2. Message: You have already submitted responses to this questionnaire. Only your original responses will be included in the results.
    3. Message: Your computer must be online to perform this action.
    4. Problem: Error occurs when saving a survey or results to Microsoft Word
    5. Problem: Graphs do not appear in Word document
  9. Online Surveys 

    1. How are online survey responses submitted securely when the link to the online survey only has HTTP:// in the prefix?
    2. How does making a change to an existing online survey effect the surveygoldcloud.com URL (web link)?
    3. How to create a fill-in-the-blank question
    4. How to create Likert scale questions
    5. How to make characters bold in question text
  10. All articles 

    1. How to conduct a survey
    2. How to display survey results in a tabular format
    3. How are online survey responses submitted securely when the link to the online survey only has HTTP:// in the prefix?
    4. How to clear browser temporary files
    5. How to locate the SurveyGold database file

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