If you purchased a SurveyGold Standard or Premium subscription using a debit or credit card, the subscription renews automatically as follows:
- A week or so before your subscription expires, you will receive an email notification from our e-commerce partner indicating that your subscription is set to renew automatically as of a particular date specified in the email. This email notification provides you the option to cancel your subscription prior to using your payment card to process the subscription renewal.
- To renew your subscription, do not take any action when you receive the email notification. Your payment card on record with our e-commerce partner will be used to process the renewal on the date specified in the email.
If you purchased your Standard or Premium SurveyGold subscription using a check:
- To renew your subscription within 90 days of the expiration date or any time after the expiration date, follow the guidance.